Daily News 2004/01/09

ITApps and TCL create the first class model of customer service in manufacture industry together

TCL's customer service center system receives the calls from whole country and is located in Huizhou city, Guangdong province. It deals with all business of TCL including consult, maintain and complain. TCL hopes to offer the standard good service to national customer through the customer service center. Through long-term exchange and observation, TCL determine to create the first class model of customer service in manufacture industry with ITApps which has abundant experience and advanced theory mould.

The consultant of ITApps have made out the skill training scheme of customer service which is suitable for TCL based on the current situation and demand of TCL's customer service representative. The training was hold in TCL's customer service center located in Huizhou that is general headquarters of TCL from January 7, 2004.

Australian AMP adopts Cisco's IP voice solution

A few days ago, AMP bought Cisco's IP intelligent telephones to build network of its Circular Quay office building. This basic data equipment includes 1300 Cisco's intelligent phones and will be used for forming the enterprise network of voice and data two-in-one.

According to the estimation by Synergy Research Group, in 2003, the similar AMP's this investment in Intranet's telephone system is hopeful to increase by 80% in global, reached 1,600 million dollars, and will rise to 5,300 million dollars in 2007. Now, the sales volume of IP intelligent telephone has already accounted for about 30% that has been sold the total amount of the telephone. A lot of experts predict that it will exceed the traditional telephone next year.

Witness call center recording software is listed on China, faced the small and medium-sized enterprise

The provider of optimizing performance software and services Witness Systems announced a few days ago, ContactStore "Express" that this company made for the small and medium enterprise specially has already been listed on China now.

As we know, ContactStore "Express" can help the small and medium enterprise to reach the recording ability of 4-64 seats at any time. The whole solution has good price and could be run in one PC machines of standard. And through common PC application interface carried on series of functions of the recording, filing, management and replay, can finish the arrangement systematically during the shortest time.

TurboCRM signed the CRM contract with China National Publications Import & Export (Group) Corporation

Recently, TurboCRM obtained CRM's project of 1,200,000 yuan orders of China National Publications Import & Export Corporation (CNPIEC) again. By now, CRM cooperative amount of money that TurboCRM signed with CNPIEC has already been exceeded 4 million yuan.

TurboCRM insists on "the successes of customer is the base of we survive", and use practical this theory straight by company. Believe during the time in the future, TurboCRM will get approval of more customers with its strict and cautious products, and the thoughtful and careful service.