Daily News 2004/02/06

Gartner expected in 2003 the sales volume of the cellular telephone would top 510 million, be up to 560 million in 2004

　　Authoritative market survey and advisor's organization Gartner estimates that the global sales volume of cellular telephone has already topped 510 million in 2003, go beyond the predict before. Predict relevantly that as the basis to distribution channel production in the fourth quarter of 2003 with the manufacturer.

Gartner pointed out, the sales volume of global cellular telephone is exceed the prediction. In Japan, W-CDMA and CDMA2000 cellular telephone are very good in sales volume, especially the products with built-in camera.

China, India, Russia and Brazil, etc. new developing market, sales volume go beyond the prediction continuously, because the par telephone is in liberal supply, and the operator does one's utmost to strive for obtaining users again. For example: India sold at least 18 million cellular telephone units altogether in 2003, exceed anticipated far.
In addition, all sorts of signs in the first quarter of 2004 indicate that the cellular telephone field will keep the momentum of growth. Therefore, the tentative prediction of Gartner, the sales volume of the cellular telephone will reach 560 million in 2004.

Guizhou Mobile expands its 1860 customer service system in order to adapt to the subdivision of market

　　In order to adapt to the subdividing of the market further, improve customer satisfaction, recently, Guizhou Mobile has expanded its 1860 customer service system. System after the dilatation rises to 203 from original 136 seats, upgrade the ability of processing in traffic and business application, has increased the new functions of the customer service , such as operator's initiative service , online service , information management , etc..

　　With the rapid growth of users and coming into operation of many kinds of new business, the existing service pressures of the original Guizhou Mobile 1860 customer service system increases day by day. In order to improve the service quality further, Guizhou Mobile begins to set about upgrading dilatation to 1860 customer service systems from October of 2003.

Wireless video business will start 5 billion dollars huge market

Though most service providers can only use the network of relative low-speed to offer the wireless video business at present, business quality is not fully up to expectations either. According to the forecast of Strategy Analytics that is a market survey and consulting company of Britain, by 2008, more than 150 million users will use the wireless video business in the whole world. The market scale will reach 4,700 million dollars.

According to one report that company publish recently this, wireless video business for a lot of questions at present, the report thinks this business will be accepted by users gradually. Providers want various kinds of method transform this business, make them to be accepted by user in bigger range in 2004, including more services, lower price, etc.