Daily News 2004/02/25

NGN conference increases four major fields newly

　　NGN, next generation network, is regarded as the network of all business, its development has all been focus that telecommunications trades pay close attention to all the time. It is reported that the conference about next generation communication will be hold in Beijing in May of 2004. British GDS group organizes this conference. On the forum, will launch international dialogue and discussion on the planning of 2004 new-increased research and development of NGN field and relevant value-added service. The transnational enterprise that they are going in the head of NGN will send experts to participate in this conference to discuss deeply, such as NT, etc.

　　According to the introduction of expert, NGN 2004 project plans on the basis of having 7 research fields originally, have increased 4 fields newly: The network controls system structure and protocol, serve ability and service system structure, etc.

Defeat Microsoft, CRM RightNow gets Allstar

　　RightNow Technologies announced Allstar who is the famous -brand of sport apparatus in U.S.A. becomes its new customer today. Allstar will use RightNow as a central platform to deal with the demands of customer service from Internet, email and phone, etc.

　　The quantity of user of Allstar increases at the speed of doubling every year, in order to offer the customer service better, Allstar needs an effective CRM platform to reduce and serve the quantity of asking for, optimize the flow of dealing with E-mail, weigh the behavior of representatives of customer services better, and with other departments share the data of customer service. Allstar's founder and concurrently the president Richard say: "We hope that choosing a piece of CRM products can meet our demands and implement within shortest time. Fast investment repayment is our final condition of choosing CRM's products." Because of the above demand, Allstar has eliminated the rival including Microsoft CRM from choosing RightNow finally. "RightNow can help us to render service for the customer who increase at full speed better under the condition with very low cost."

Microsoft will put out Speech Server 2004 on March 24

　　Microsoft will introduce Speech Server 2004 (voice serve 2004) that is the last part of its server series in March. This software enters the last test stage in December of 2003, the company is scheduled for the 24th of March now, put out on the Mobile Developer Conference of Microsoft and the AVIOS-SpeechTEK meetings in San Francisco at the same time. President of Microsoft Bill Gates will participate in the issue ceremony of the products in person when the time comes.