Daily News 2004/04/13

Avaya hold the share of Tada Telecom more by a wide margin

　　Avaya (New York Stock Exchange: AV) claimed that they signed an agreement with Indian Tata group a few days ago to purchase the shares of Tata group. The purchase account is 25% of total shares. Tata Telecom's general headquarters lies in New Delhi, is a leading communication solution provider of India.

　　Avaya company thinks that this purchase will strengthen its competitiveness on this fast-developing market effectively, and help the customer of Avaya to obtains the economic worth maximized through disposing the communication solution of integration with global leading technology.

　　Tata Telecom is a joint venture that Avaya and Tata group set up together. The solutions that are offered include merging pronunciation, data network, customer relationship management, and enterprise integrating information processing, etc.

PeopleSoft has an optimistic view of Chinese CRM market: The head of the plan attacks CRM market of bank

　　Though the Chinese software market is not very active at present, however, some software companies seem to find the key to manage in China market sales of CRM software in 2004.

　　The second business software manufacture in the world, PeopleSoft thinks if a company wants to have the good behavior in CRM software market of China, it must get success in the bank and telecommunication trade of China.

　　CRM banking in China is very important. As everyone knows, 20% of the customers can bring 80% of the incomes for the bank. Another principle thinks, 20% of the customers may contribute 300% of the profits for the bank.

　　PeopleSoft claimed that its first CRM software customer in China will appear soon. However, PeopleSoft has not offered more detail.