Daily News 2004/04/20

Nortel attends the China CCM 2004 conference

　　Global leading networks devices provider Nortel networks will participate in Contact Center Management & CRM Solution China 2004 on April 20-23 at Beijing. Nortel networks will introduce the merging contact center solution by demonstration and presentation.

Altigen supports the holding of 2004 CCM&CRM (China)

　　To Contact Center Management & CRM Solution China 2004 once per year, Altigen has been participating in supporting energetically actively all the time, bring the fresh blood for call center market in China constantly. This meeting, specially invite Altigen president of the Asian-Pacific area Gilbert Hu to attend this distinguished gathering, Gilbert Hu will introduce the development current situation of call center from the whole world when the time comes. Call center market characteristic, influence factor, function and technology development trend are included in his presentation. Will share and come from the successful experience of call center in the most developed regional North America in the whole world, and new technology and application will bring Chinese enterprise and the market chance and appreciation effects of organization newly.

Rockwell participates in Center Management & CRM Solution China of Contact 2004 conferences

　　Rockwell FirstPoint Contact company that invented the automatic customer call centre technology in the whole world and announced a few days ago, will join Contact Center Management & CRM Solution China 2004 conferences that are held on the 23rd 21 of this month. As one of the sponsors of this conference, Rockwell FirstPoint Contact company hopes to improve the attentions to service efficiency via the exchanges with enterprise, trade and academia personage. When the time comes, Rockwell will demonstrate the newest products and technology to the visitor by connect with America directly by the exhibition scene direct long-range lines