Daily News 2004/06/23

Altigen has won the honor of 2004 "CRM excellent solution".

　　Aodijian, as the leading CTI telecommunication platform provider, has aligned as global partner with Microsoft in July 2003. In the field of CRM, its Contact Center has made in-depth cooperation with the CRM products and technologies of Microsoft and provides a set of comprehensive Contact Center-CRM solution --Alti-MSCRM? . This product can provide high-quality customer service, establish fluent business process, and effectively improve customer relationship. It has been honored with the title of 2004 CRM excellent solution by a leading media in the global CRM field, Customer Inter@ction Solutions Magazine (www.cismag.com).

ITAPPs constructs the national customer service center for Everbright Bank again.

　　ITApps China cooperates with China Everbright Bank again after their first cooperation in the CS personnel training project. The company will provide consulting service and Edify IVR solution to the bank in the construction of the national 95595 customer service project.
This is another success of ITApps in domestic banking industry following after its exploration of four state-owned banks and Huaxia Bank, Shenzhen Development Bank, CITIC Bank, and City business Bank.

Zhongtai Multimedia wins the video information project of Shandong Linyi Lanshan District government

　　Recently, Zhongtai Multimedia, as a leading domestic video information product and solution provider, has successfully won the bidding of Shandong Linyi Lanshan District government e-politics video conferencing system.
This is another successful application of Zhongtai Multimedia's video information product succeeding its application at Jiangsu Discipline Inspection Committee and Yangzhou Municipal Government.

The BAVO video conferencing system of ZTE serves in Saudi Arabia Market in a large scale.

　　Recently, JCCS, the largest PC telecommunication equipment dealer of Saudi Arabia, announces that it has selected ZTE as its partner in the construction of the video conferencing system that covers the whole territory of Saudi Arabia.

In 2009, the VOIP number will exceeds that of traditional telephone.

　　Reported on June 20, the survey released by Insight Research recently shows that the predicted VOIP usage number will exceed that of current PBX in the year of 2009.

　　This report also shows that, since 2003, the number of IP PBX phone set sold by Nortel and Avaya is higher than their competitors Cisco and 3Com.

　　It also reports that the sales amount of traditional PBX telephone equipments in this year will reach 4.3 billion US dollars. The IP sales will increase dramatically in the coming years, and it will exceed the sales of traditional phone set until 2009.

　　Predicted by Insight Research, the compound increase rate of VOIP PBX phone will remain 20% in the coming years, while that of traditional TDM (time divided multi line) will decrease at the rate of 20%.