Daily News 2004/06/28

Avaya ranks first in the market of corporate communication in China mainland

　　The report from Frost & Sullivan shows that Avaya has held the leading position in the market of enterprise communication in China mainland. Avaya, the global leading provider of PBX, IP-PBX and call center, telecommunication network and corporate service, has recently announced, its market share of corporate voice communication and call center has ranked first in China mainland. According to the report by the market research institute Frost & Sullivan, the market shares of Avaya in PBX, IP-PBX and call center markets in 2003 are respectively 11.9%， 35.7% and 23.5%. This is the first time for Avaya to win the first in the above three key markets in China mainland.

　　According to the report from Frost & Sullivan, the ICRM market of Asia and Pacific district has reached 620,600,000 US dollars by 2003. The revenue has increased by 0.7% than that of 2002. From 2003 to 2010, the compound annual growth rate (CAGR) might reach 13.0%. By 2007, the revenue of ICRM market will arrive at 1.128 billion US dollars.

　　Frost & Sullivan also predicts, that the IP voice telecommunication market scale of Asia and Pacific district this year will increase from the 294,100,000 US dollars of 2003 to 420,600,000 dollars with an increase rate of above 43%.

AutiGen sets up a bridge between Tianjin Daily and its readers

　　In order to better integrate the resources of the newspaper press, regulate its external image and enhance its core competency, Tianjin Daily finally selects IP-based distributive call center system of Aodijian to build Tianjin Daily service hotline system after extensive market research. Built on Aodijian platform of IP integrated call center, this system adopts unified access number and sets up a bridge of communication between the newspaper and readers by learning from the years of experiences of Huataibeitong in call center establishment. 　

Lenovo cooperates with CosmoCom in building its leading call center platform

　　The biggest computer manufacturer of China recently expresses that the company has reached a cooperation agreement with American call center technology developer CosmoCom. Lenovo will pre-install the call center technology of CosmoCom in its PC products. At the same time, this information has been verified by the spokesman of CosmoCom, Mr. Chris McManus. He said that according to the regulations in the cooperation agreement, Lenovo will preset call center software program in the PC systems.

Large-scale conference card DCB2560 launched by DongJin wins the top position of value-added businesses

　　Value-added services have become the new favorite of the curre nt telecommunication industry and CTI application. Especially the newly emerging voice value-added services like multi-party communication, telephone QQ have developed dramatically through out the country, and shown great potential of profitability. Adapting to the features of district differentiation and application segmentation in the popularization process of these new businesses, Dongjin has recently launched its large-scale conference card DCB2560, and won the top position of value-added businesses again.