Daily News 2004/07/05

Rockwell FirstPoint Contact establishes strategic cooperation relationship with Concerto

　　Rockwell FirstPoint Contract, the first inventor of automatic customer call center technology in the world, recently announced that, the company has established strategic technology and business cooperation partnership with the global leading CIM solution provider, Concerto Software Inc. This long-term strategic cooperation will focus on technology and commerce field, including to integrate the predominant products: FirstPoint Enterprise Version and Unison so as to realize the perfect integration of call-in/call-out plan for customer contact center system.

Jiuwu Information has successfully held Beijing Public Course of "Call-out Project Planning"

　　On June 30, 2004, Jiuwu Information has held a training course of Successful Call-out Project Planning" at the multifunction hall of Beijing South Airline Hotel. The students are mainly from the call center management elites of insurance industry, banking industry, telecom industry and auto industry, which include many renowned domestic enterprises.

CAS acoustics Institute will develop an Olympics voice navigation system for Beijing

　　The reporter learns from CAS Acoustics Institute, this institute will develop Olympics Game Voice Navigation System for Beijing 2008 Olympic Game. This system can allow the computer to understand different languages so as to provide timely help to the athletes and audiences.

AT&T launches VoIp service in 10 states and continue to cede the fixed phone market

　　On Wednesday, AT&T has deployed CallVantage Service in 10 states of US to continue the promotion of VoIP service. At the same time, the company continue to cede the fixed phone market. At the very beginning, AT&T will launch the 6-month network service with monthly expense at 19.99 US　dollars in 10 states. The company is planning to provide network call service in new cities of New Jersey and New York, and Washington D. C.

Nortel Network deploy VoIP Operation Plan in the Operator-level IP network

　　Chicago-Nortel Network*[NYSE/TSX: NT] recently announced that Nortel
Network has verified the mutual operation of Avici Systems core router in its Succession* Voice over IP (VoIP) solution. This is another measure of Nortel in helping providers to simplify and integrate networks. Result from strict testing shows, Nortel Network can provide core router with high reliability to service provider so as to perfect their end-to-end VoIP solution.

Algeria Telecom cooperates with Huawei
　　Recently, a comprehensive strategic partnership agreement has been signed between Chairman and President of Algeria Telecom Mr. Chettih, and Chairman of China Huawei, Madam Sun Yafang on behalf of their companies. Both says, they will make more comprehensive and in-depth cooperation in fields of CDMA, GSM, exchange access, transmission and data, etc. and at the same time, they also emphasize the communication and cooperation in technology, training and operation.