Daily News 2004/07/09

Rockwell and Cisco lead the call center industry into VoIp era together

　　Rockwell FirstPoint Contact Company, first inventor of automatic customer call center technology in the world, recently announces, it has formally launched Cisco CallManager-supporting FirstPoint Enterprise Version Product Solution. This move aims to meet the urgent demand of users for IP-and VoIP based new type call center. This product will provide VoIP-based enterprise customer contact center to its users. Because the prospective of VoIP is very broad, so the professionals appreciate the cooperation between Rockwell and Cisco a lot, and figure out this cooperation between two giants will lead the call center industry into a brandnew VoIp era.

　　Gartner report shows that the number of seats at IP customer contact center will continue to increase, and the market share will reach one thirds in 2007. In addition, according to the update statistics, the increase of raditional PBX based call center descends due to its insufficient support to the new emerging CTI and VoIP technology. Its in process number is also apparently decreasing. IP protocol based integrated call center is increasing year by year at the rate of two digits. Although the integrated access service is not popular yet, professionals believe that it will become the key service style in the coming years. The cooperation of Rockwell and Cisco this time meets this development trend and will lead call center into VoIP era hand in hand.


Powerise is appraised as China Software Star Enterprise of last 20 years

　　-Chairman Ding Liang wins the prize of "China Software Outstanding Contribution Award of last 20 years"

　　On July 8, Powerise Software is appraised as China Software Star Enterprise of last 20 years in the 8th China International Software Fair. At the same time, chairman of Powerise Technology, Mr. Ding Liang wins the prize of "China Software Outstanding Contribution Award of last 20 years"

Telephone QQ realizes networking of five provinces

　　Recently, the reporter learned that the Easy QQ of Zhejiang and Jiangsu has networked with thatofFujian, Sichuan and Hainan. With the Easy QQ network, users can chat with users outside these five provinces. According to the statistics, number of registered Easy QQ users in Fujiang has reached 300,000.

Yuyao starts to use Tobacco CRM System

　　Recently, Zhejiang Yuyao Municipal Tobacco Company starts to use the Tobacco CRM system. This system is specially tailored for tobacco circulation industry with its core functions of to enhance customer service and management quality, analyze tobacco sales trend, and emphasize the work quality of sales department and customer manager.