Daily News 2004/07/29

Large companies focus on the call centers of Chinese enterprises

　　OKI Software Technology (Jiangsu) Co., Ltd., the wholly invested sub-company of the famous Japanese electronic company OKI, and China Telecom Changzhou Branch announce it will focus on China's call center market on the seminar of China Enterprise Call Center held recently.
At present, companies owning call centers in China's market are mainly from telecom, insurance, banking and securities industries. The portion of enterprise call center is comparatively small, so the market potential is huge.

　　Although enterprise call center just emerges in China, it has attracted active attention and investment of many world-class companies like Cisco, ALTIGEN of US, OKI, Avaya of Japan. The main reason is that China mainland has become an important manufacture and consumption market in the world. In toady' market competition where customer is the God, call center will become more and more important and develops in faster speed. At present, the number of China's call center is between 5000 to 6000. The call center market of China is growing at a rate of 20% to 30% annually.

Lenovo Zhongwang has made substantial progress in its cooperation with CSG and signs contract with Sichuan Telecom

　　Recently, Lenovo Zhongwang System Service Co., Ltd. of Lenovo IT Service has signed contract with Sichuan Telecom to provide telecom charging products. This time, what Sichuan Telecom selects is the telecom charging product of Lenovo Zhongwang's partner CSG. This action also creates a precedent example for China provincial telecom enterprise to select foreign commercial use software set. This is also the first time of providing service to China Telecom customers since the ally of Lenovo Zhongwang and CSG System, the global famous telecom charging manufacturer. It also symbolizes that the cooperation between Lenovo Zhongwang and CSG has made a substantial progress.

　　Sichuan Telecom makes comprehensive reconstruction to its existing system so as to meet the fast growing market demand. In the selection of the charging system software, Sichuan Telecom finally decides to use products of CSG after making strict comparison among domestic and foreign products. These products will be used to support 21 local networks of 15 million users, including fixed call, IP and broadband service. This is the first time for a provincial telecom enterprise to select foreign commercial software.

Cisco helps India to build a new generation telecommunication network

　　Having confidence in the potential of India telecommunication industry, Cisco system cooperates with a local telecom operator of India Bharti Infotel（Bharti Infotel is a subcompany of one of the four biggest telecom operators Bharti Tele-Ventures, specially engaged in providing network service） to provide telecom network equipments. It is predicted that the IP network framework of India will be finished within five years. When Cisco finishes the IP network, Bharti Infotel can provide better network service to more enterprise users.

　　Cisco plans to finish the IP network construction of India in five years. At that time, the demand for local network will emerges, and that will be an opportunity for Chinese network equipment provider.