Daily News 2004/09/03

Concerto gained the Market leader award of outbound call as granted by Frost & Sullivan

　　On August 26 of 2004, Frost & Sullivan granted the market leader award of outbound call to Concerto Software, the world famous interactive customer management solutions provider, which has made great achievements in the Indian market of outbound call.

　　The market leader award as granted by Frost & Sullivan is an important annual award which is usually granted to the company with the largest market share in a certain field. In recent years, the market share of call center in India has been growing very fast, with the annual growth rate of call center reaching 19.5%. According to the investigations made by Frost & Sullivan, Concerto has a market share of 66.7% in India for outbound calls, much higher than that of its competitors. Winning this award means that Concerto is not only the leader in the mature outbound call center market, but also a leader in the emerging outbound call center market.
In the past two years, Concerto implemented a series of merging plans and invested a large sum of capital for technical innovations. The sales income of the company in the second quarter of 2004 has increased by 52% than that in the same term of the last years and 10% than the first quarter of 2004. Up until now, the sales income has been increasing consecutively and stably for five quarters.

VoIP and security concerns stimulates the growth of the market share of enterprise routers

　　According to the report by Infonetics, the global market share of enterprise routers in the first quarter of the year has increased by 8% than that in the fourth quarter of the last year, while the market share in the second quarter of the year decreased by 10% than the first quarter of the year. It is anticipated that the annual income in 2007 may increase to 4 billion USD, equal to that in 2003.

Junk mails accounts for 38% of the E-mails in North America in 2004

　　According to the report made by IDC, the number of junk mails is growing continuously, which will affect the effectiveness and availability of E-mails.

　　IDC says that in 2004, the junk mails accounts for 38% of the total 31 billion E-mails sent by people every day in North America, while in 2002, the percentage is 24%.

Ai-Logix and Alliance Systems cooperate to develop call recording system

　　Ai-Logix, a famous voice card provider, cooperates with Alliance Systems, a famous telecommunication and IT solutions provider to develop the call recording system. This will help the developer save time in developing the recording system and make it possible for the developer to focus on researching and developing other software. The two sides cooperate by combining their own techniques so that they can provide comprehensive recording resources for ISV, OEM developers (the call recording server of Alliance Systems is based on the voice card provided by Ai-Logix).