Daily News 2004/09/16

The four major banks in China adopt Edify voice solutions

　　PR Newswire, Santa Clara, California, On September 14: Edify Corporation, world leading voice solutions provider and sub-company of S1 Corporation (NYSE: SONE) announced today that the four major banks of China (The Industrial and Commercial Bank of China, the Agricultural Bank of China, China Construction Bank and Everbright Bank) all adopted high quality services from Edify Voice and Speech to improve the working efficiency and reduce the operation cost.

Cisco cooperates with Microsoft to provide integrated telecommunication service system

　　Cisco announced recently that it has developed a kind of Communications Connector for CRM under the support of Microsoft, which connects the IP telecom service of Cisco and CRM services of Microsoft together. This new kind of software will be provided to qualified channel partners of Cisco for free as a comprehensive and convenient telecom solutions for small and middle-sized enterprises (SMB) so that they can improve the customer satisfaction and productivity.

　　Cisco has received great support form Microsoft in the development of Communications Connector. The software is based on the close cooperation between Cisco and Microsoft on the SMB market. The two sides announced formally in Feb. of this year to establish the cooperation relationship. Communications Connector is the first IP telecom applications gaining the Microsoft certificate. It combines the best IP telecom solutions with a key CRM application oriented to SMB market.

Cooperating with Polycom, Microsoft will add the video functions in enterprise IM

　　Microsoft and Polycom announced this week that they have reached a long-term agreement to combine the Office Live Communications Server of Microsoft with the conference products of Polycom.

　　Microsoft hopes that the combination may help promote the sales of Office Live Communications Server and Polycom hopes that it can promote the sales of desktop videoconference hardware products.

Avaya cooperates with IBM to provide new kind of self-help voice service solutions

　　Avaya and IBM announced recently that they will work together to provide self-help voice services solutions to improve the economic benefits and working efficiency of the enterprise in the deployment of voice applications software. These solutions are the results of the combination of the leading commercial middleware and voice recognition techniques of IBM and the leading contact center techniques of Avaya.