Daily News 2004/10/25

VCLog recording system of Voicecodes serving Founder

　　With the growth of sales volume, Founder Technology Group Corp. put forward higher requirements for the call center of the customer service department. Recently, Founder Technology is investing more to establish a new customer service call center. At last, VCLog System of Voicecodes, which uses Ai-Logix products of American voice card manufacturer as the hardware platform. The VCLog System has a great advantage in an age of quickly developing communication techniques. The existing recording system can be upgraded easily and economically if the call center is upgraded into a VoIP call center in the future.

Alcatel providing the latest version of telecom solutions for middle/small sized enterprises

　　Recently, Alcatel announced that it has put on market the latest version (3.1) of OmniPCX Office solution provided by Alcatel. It combines two new kinds of applications: OmniTouch Call Center Office can serve as a call center and the Alcatel mobile communication assistant which enables the staff to get access to voice/email through the web browser.
Alcatel OmniTouch Call Center Office is an interactive management solution with an integrated call center functions. It can support as many as 32 positions. Alcatel OmniTouch Call Center Office support various kinds of user interface, including Alcatel digital Reflexes phone, Alcatel DECT phone, Alcatel IP Reflexes phone and PIMphony IP which is used for PC. With the IP phone and PIMphony IP, the enterprise can deploy IP call center solutions.

Concerto Software enhancing the development of domestic telemarketing

　　During October 20－22, Concerto Software co-held a high-level training of telemarketing management with Guangzhou Pushi Consulting Company and China Upsales in Beijing. This is the second training Concerto Software held in the past 4 months for telemarketing management. Through the two training, telemarketing director from 21 provinces, cities and regions (telecom, mobile, manufacturing, financing, medical care) participated in the training and learn about the techniques of telemarketing management.