Daily News 2004/10/28

Shanghai Waygoing signing contract with Shanghai Agricultural Bank for IP call center project

　　The soft switch technology based on IP voice control is playing a more and more important role in the construction of new generation of IP call center. As a national enterprise engaged in the development of VOIP and software techniques, Shanghai Waigoing has always been performing well in this field, with the soft switch products recognized by relevant authorities. It has independent intellectual property rights and has gained patents for more than one invention. Meanwhile, it has a capable and reliable working team for the development of software which can provide various kinds of customized services for enterprises. All these factors as mentioned above contribute to the fact that the company is favored by large financial institutes, including Shanghai Agricultural Bank. It is a trend that the call center technique is transferring from the traditional one to the software techniques based on IP network.

Altigen providing brand new IP telephone-ALTI-IP 600H

　　To meet the increasing market demand for IP call centers, and to make the IP call center more convenient, Altigen begun to provide new type of ALTI-IP 600H phone on the world market. Alti-IP600H, based on voice protocol, is a new service which transmits voice through IP network. With the headset interface of this new type of ALTI-IP 600H phone, it is more convenient for the remote positions of the call center to operate. ALTI-IP 600H is characterized by various functions and easy operation (automatic redialing, conference service, internal communications, quick dialing, 10 programmable function keys, LCD display and so on).

DONGFENG YUEDA selecting CTI Link middleware of CNCALL for construction of call center

　　To provide high quality and high efficient services for the users all over the country, YUEDA stablished a powerful and stable call center system, providing better services through the free telephone services (800-8285985).

　　The customer service center system of DONGFENG YUEDA has been put into operation. The system uses switch platform provided by Nortel Network, CTI link middleware provided by CNCALL (http://www.cncall.com) and provides a development platform of improved functions, stable performance, high reliability and high expansibility.