Daily News 2004/11/10

Shanghai Wicresoft Company gaining the certification of COPC-2000®

　　COPC-2000® standard is the first and only certification flow in the world designed for customer contact center. As a world standard for the evaluation of labor productivity, working efficiency and cost benefit of the customer contact center, it serves as a guarantee for the good performance of the customer contact centers all over the world.

　　According to the guidelines for the operation of customer contact center and after a thorough check, Shanghai Wicresoft Company is approved to meet the COPC-2000® standard, which set a lowest requirement for key fields of the industry. The certification of COPC-2000? stands as a guarantee for the good performance of the customer contact center of the company, characterized by high quality and high efficiency.

ACE2005 by Aculab

　　Time: Feb 15-18 of 2005

　　Place: Amsterdam, Holland

　　At the ACE2005 as held by Aculab, you can get all the information on the market and techniques in the field of integrated telecom. The meeting includes several parts, such as products exhibition, technical training and communications between the participants. It will make you understand the development trend of Aculab products and the direction of telecom innovations.

Nuance winning big prizes

　　At SpeechTEK/Fall 2004 held this autumn, Nuance (Nasdaq:NUAN), the voice technique expert, won more than one big prize, including the best voice recognition solutions provider, and top 10 companies in voice industry. At the public selection activity as held by Voice Techniques, the outstanding enterprises or individuals who perform well in products/services innovation was granted the above-mentioned prize. The results of the public selection was made through online voting.