Daily News 2004/11/17

HXD09 winning the bid for construction of integrated networks

　　With the start of the construction of city linking system (integrated network combining 110, 119 and 112), HXD09 won the bids consecutively to provide its intelligent switching machine characterized by the multiple way of access, easy for second development and favorable price. Due to the lack of capital for the integrated network at county/city level, HXD09, characterized by favorable price and stable performance, has become the first choice in the project of network integration (integrating three networks into one).

　　Since the national holiday (Oct.1), HXD09 intelligent voice switch has been adopted as hardware equipment system of the city linking system of Jiangsu Yizheng, a county in Zhejiang and a county in Qingdao.

Call center quality management system of Callray gained the favor of China Netcom again

　　Callray Communications, the leading call center quality management solutions provider announced in Shenzhen that it has provided quality management solutions for the customer service center of Shenzhen Branch of China Netcom.

　　Before that, Callray has provided quality management solutions for the customer service center of Guangdong Branch of China Netcom, solving the problems which has been troubing the management personnel of the customer service center for a long time and improve the quality management and service greatly. The management personnel of the customer service center of Shenzhen Branch of China Netcom has always been looking for an ideal solution for quality management to improve the services of the center and create a complete and scientific quality management system. After learning the working experienced of the customer service center of Guangdong Branch, they found that the quality management software was very good and so decided to choose Callray as the provider of quality management solutions.

AT&T gained the award of "Best Performance" by Frost & Sullivan

　　Today, AT&T gained the award of "Best Performance for data service in Asia-Pacific region" by Frost & Sullivan. It is a highly recognition of the outstanding services, stable financial status and the leadership on Chinese and Indian market of AT&T.

　　According to the conclusion of the report, in the first half of 2004, AT&T's income from enterprise-oriented data services has increased significantly. AT&T is also very active in expanding networks and make preparations for potential regional markets, such as Chinese market and Indian market. AT&T deserves the award.