Daily News 2004/11/26

OPTUS will set up telephone center in India

　　It is reported that OPTUS, the second largest telecom company in Australia, planned to set up a call center in India. The center, to be put into operation by the end of 2005, will provide services such as mobile phone, customer service and multi-media products. PAUL, president of the company, says that considering the low cost on the Indian market, the company plans to transfer part of the business to the Indian market to enhance the development of the company and keep the high marketability.

Concerto holding nationwide marketing tour

　　Concerto Software™ held a 3-day-long nationwide marketing tour titled "Drawing near to Concerto" in the Great Wall hotel in Beijing. The last two stations of the tour are Shanghai (Nov. 25) and Guangzhou (Nov.26). The market tour is a face-to-face communications between Concerto and the customers or co-partners after the series of acquisitions made by the company in 2004.

Avaya marketing new solutions for telecom service

　　Avaya, the world-leading provider of enterprise-oriented telecom software, system and services, recently marketed a new solution for IP voice telecom and contact center, which can help those, especially the middle-sized enterprises, who want to apply IP voice telecom techniques and contact center techniques, upgrade the existing telecom facilities in a simple, economic and efficient way.

　　With the solutions provided by Avaya, the service provider can provide IP voice telecom services and contact center services to enterprises who make monthly subscription fees. By this means, middle-sized enterprises can get access to advanced telecom services without having to input large amount of capital in the early stage. The services providers can gain a new and stable income and thus enhance the business volume of IP network services.

　　As a leader on the global market of contact center and IP telecom, Avaya provides such a solution as oriented to the promising trust market. According to the market research company TSS Partners, this market value of such service will increase from 1 billion USD in 2004 to nearly 17 billion USD in 2008.