Daily News 2004/12/02

Number of users of VPTV to reach 26 million

　　According to the market research report by MRG, with the testing and application of IPTV in Europe, Asia and North America, the IPTV market will grow quickly and by 2008 the number of users will increase from 2 million in 2004 to 12 million in 2008.

　　Since 2001, the broadband video frequency products/services have been commercialized in America. In 2002 Canadian operators also marketed such broadband video frequency services, and in Korea--- such service is becoming popular quickly, accounting for 20% of the total income from broadband business.

　　On May 31 this year, Beijing Communication announced to cooperate with V.CCTV.COM to provide IPTV services. Thus, the users can enjoy TV programs online with their laptop computers. According to the statistics made by V.CCTV.COM, the number of registered IPTV users has reached 60,000 during the testing period by Sept. 20.

HOLLYCRM constructing hotline for Beijing Center for Disease Prevention and Control

　　On Nov. 30, Beijing Center for Disease Prevention and Control announced to open hotline 64287788 to provide medical consulting services. Upon the announcement, a grand ceremony was held on the site. It is reported that, in order to guarantee the successful implementation of the project, Beijing Center for Disease Prevention and Control assigned the task to HOLLYCRM, the world leader in the field of Call Center and CRM, and adopted HollyC6 call center solutions. From then on, the 14 million residents in Beijing can get necessary knowledge on disease prevention and control in a easy way (real-time services). The line is the extension of the "SARS line" of the center. With the newly built call center, it is possible to transmit relevant information to the public according to the requirements of the municipal committee, municipal government and municipal bureau of public health to guarantee the health of the public and stability of the society.

Zinglabs won the bid for the call center system of Beijing Shunyi Airline Service Company

　　Recently, the call center platform of the customer service system of China Civil Aviation, as invested by Beijing Shunyi Airline Services Company and constructed by Zinglabs (Beijing) was put into operation. It is the first application of call center service platform in domestic civil aviation, which will meet the requirements of the airline company by providing unified customer service based on unified call-through service. The successful cooperation between the two sides shows that Zinglabs, with the outstanding capability and advantages in techniques, products and applications, is a pioneer in the cross-industry application of call center.