Daily News 2004/12/30

FarEast Harris building "pre-warning and directing system for emergency public health problems" for Shijiazhuang Sanitation & Anti-epidemic Station

　　The explosion and wild spreading of SARS in 2003 gave the alarm to China concerning the weak public health system, and offered a big challenge to the ability of handling emergency public health problems. To enhance the informitization of the public health system of Shijiazhuang city and improve the ability of monitoring and handling the public health problems under emergency situations, Hebei FarEast Harris Communication Company undertook the task of setting up a capable "pre-warning and directing system for emergency public health problems", taking full consideration of the actual conditions of the city and the local sanitation & anti-epidemic station and in accordance with the principles put forward by the State Council.

INTERACT providing new mode of outbound call service

　　Recently, Beijing Interact Technology Company cooperates with Bright Oceans Inter-Telecom Corporation to construct the second customer service center for Jilin Mobile Telecommunications Company. The center, with 150 positions, is mainly be engaged in outbound call business, to improve the competitive edge of the enterprise by providing better services to the customers in Jilin province.

AltiGen winning the prize of "Outstanding Customer Service Solutions in 2004"

　　Dec. 20, 2004, Fremont: LACP announced that the IP solutions provided by AltiGen to CIG was appraised as "Outstanding Customer Service Solutions in 2004". As the world-leading provider of CTI communication platform and IP distribution-type communication solutions, AltiGen has always considered the requirements of the customers in its effort made in the innovation of products and services.

Huawei-3Com IP call center system started to serve the city of automobile

　　Huawei-3Com NBX IP call center system of Changchun FAW Industrial Service Company has been put into operation. The company provides comprehensive services for enterprises and resident in the factory area of Changchun FAW, including environmental protection, maintenance, water/power supply, building management and so on.

Customer service center of Zhejiang Branch of the Agricultural Bank of China being accepted

　　After over 5 months of smooth operation, the "95599" customer service center of Zhejiang Branch of the Agricultural Bank of China passed the examination by relevant experts on Dec. 21. According to the acceptance report, the center, characterized by reliability and expandability, is based on the most advanced technologies in the world.