Daily News 2005/01/07

Shanghai VoiceSoft constructing modernized call center for Xinjiang Tobacco

　　To meet the demand for improving the network-based sales in the tobacco industry, Voicesoft signed a contract with Urumchi Branch of Xinjiang Uygur Autonomous Region Tobacco Company in Dec. 2004 to construct a series of modernized call center.

　　The company adopted Voicesoft's midware, such as OmniCTI and OpenIVR, and Alcatel's OmniPCX Office (a kind of switch based on the latest technique) as PBX. VoiceSoft will work closely with the local integrators to provide a modernized and perfect network sales platform for Urumchi Branch.

Success--Tour Exhibition of Call Center Quality Management Solutions of Callray

　　On Dec. 29 of 2004, Callray Communications Company, a professional provider of call center quality management solutions in China, cooperated with Intel（China）and SUUN-CTI to co-hold the "Tour Exhibition of Call Center Quality Management Solutions based on Intel Telecom Products (in South China)" in Holiday Inn Donghua Shenzhen.

China Entercom cooperating withVCON to strengthen the value-added business

　　Isreal VCON, the world-leading provider of multi-media instant message solutions, recently established a long-term strategic partnership with China Enterprise Communications Ltd. (China Eentercom), a hi-tech enterprise providing value-added telecom service and information application service on the basis of computer technique and telecom techniques. The two sides will establish a win-win cooperation relationship in more than one project.

Call center of NCL completed

　　Recently, the call center of NewChinaLife (NCL) was put into operation in Beijing. Through the center which is based on the advanced IP technology of HP, the customers of NCL can get access to the professional consultation services at any time.