Daily News 2005/01/12

ITApps providing solutions for the customer service center of CPIC

　　The customer service center of China Pacific Insurance (Group) Co., Ltd., located in Shanghai, is engaged in providing telephone-based services for customers all over the country. Recently, it adopted the Edify IVR solutions as provided by ITApps to customize and simplify the services to the customers.

1/4 of the public security organs in the country fulfilling the Integration of 110, 119 and 122

　　Today is the "110" advertising day of the national public securities organs. According to relevant authorities from the Ministry of Public Security, by the end of 2004, there has been as many as 582 public security organs (in city or county) fulfilling the integration of 110, 119 and 122, accounting to 1/4 of the total number of public security organs in the country.

New hotline opened on Jan. 18 in Shenzhen Civil Aviation

　　The customer service hotline "95000666", the first one integrating manual service, IVR service and SMS service in the national civil aviation system will be put into operation on Jan. 18 this year before the spring transportation rush begins.
"95000666" customer service platform adopts responsibility system, that is, the consultations or complaints from the passenger will be handled and solved by a staff within a specified time.

Income from the IC chip of VoIP to reach 938.4 million USD in 2008

　　According to the latest research report from In-Stat, the income on IC chip of VoIP was 137.6 million USD in 2003 and it will increase to 938.4 million USD in 2008. The fast growth of it is due to the mobile phones with the VoIP functions. Such kind of mobile phone will predominate the market in 2006, and keep on growing at a high speed after 2007.