Daily News 2005/02/04

Malaysia, a promising pilot in the Asia-Pacific region for the development of integrated contact center

　　As research shows, Malaysia is the most promising country regarding the development of integrated contact center in the Asia-Pacific Region except for India and China. OmniTouch says that Malaysia will probably take the key position in this region
As the managing director of the company says, Malaysia has over 200 contact centers and enough skilled personnel to make it a pivot in this region.

HOLLYCRM refreshing the project record of Unicom---winning the bid for the Stage 4 construction of the customer service center of Liaoning Unicom

　　Recently, HOLLYCRM, a leader in the field of Call Center and CRM, won the bid for the Stage 4 construction of the customer service center of Liaoning Unicom and implemented the project quickly and successfully. This not only refreshed the record of quick implementation of Unicom project, but also showed the power of HOLLYCRM, with the advanced techniques, high-quality call center software products and the practicability of the implementation method.

State Tax Bureau and Local Tax Bureau of Xiamen city cooperating with "12366"

　　The "12366" taxation service center as constructed by the State Tax Bureau and Local Tax Bureau of Xiamen city was put into operation recently.

　　12366 taxation service center was co-established by the State Tax Bureau and Local Tax Bureau of Xiamen city to provide high-quality tax-related service for the tax payers. By dialing "12366", the tax payers of Xiamen city can get various kinds of information service (information searching, business consultation service, complaint/report services, etc) from the relevant tax departments.

Intel making the first response: Dongjin case is of great importance

　　Ever since it is disclosed to the public that Intel proceeded against Shenzhen Donjin, the latter has been trying to defend itself with the force of medias, while Intel keeps silence all the time.

　　Yesterday, Intel made the first response. As the speaker says, the charge against Shenzhen Donjin is probably the first action taken by Intel in China against infringement of intellectual property rights. "We charge against Shenzhen Donjin for its illegal use of Intel software. Before this we have never taken any similar action". ----Intel says it has attached much importance to this case.

　　The representative from Intel says at the end of least year that China, as a quickly growing market for electronic products, must strengthen the protection over intellectual property rights when inviting investments from inside and outside the country.