Daily News 2005/02/18

Taizhou Electric Power Company opening SMS platform

　　Recently, Taizhou Electric Power Company opened the short-message-service (SMS) platform, through which all the consumers of the electric power of Taizhou city can get the information on the power rate.
It brings great convenience to the consumers, helping them pay the power fee on time and the relevant sides collect the fees legally.

CTRP investing 20 million USD to build on-line technical center for the travellers

　　CTRP plans to invest 20 million USD to Shanghai Hongqiao Linkong Economic Zone to build up a modernized on-line service center to provide travel-related techniques. It is known that the center's booking platform will, based on its advanced techniques, provide timely booking services for at least 100,000 persons a day.

　　CTRP, listed at Nasdaq at the end of 2003 is regarded as the best example in combining the hi-tech industry and traditional industry. It has not only survived (the survival rate of network company is less than 1%), but also earned a great profit, catching or even overstepping the traditional companies in only 5 years, and making the on-line booking an important service in the travel industry.

　　CTRP provides booking services (hotel, air ticket, holiday products) for ten of thousands of persons on trip. To specify and standardize the service, it set up the largest call center in the travel industry in Asia, with 800 positions, to provide comprehensive technical support to the customers.

Integrated call center system----the future of telecom industry

　　Singapore Zinglabs' integrated switch products to be adopted in the call center of Envada.

　　Recently, Singapore Zinglabs, with its outstanding products performance and powerful integrated solutions, cooperated with Ebanswers (Hangzhou), a famous domestic system integrator, to win the bid for the construction of the call center for Envada (Nanjing) Technology Company. The application of Zinglabs' products in Envada will further enhance the communications between the company and the customers and improve the service quality and competitive edge. It brings the day-to-day business of Envada into the call center platform, which is stable, reliable and can be upgraded continuously.