Daily News 2005/02/23

Customer Service Dept. of the Credit Center of CMB gaining the CCCS five star certificate

　　Feb 6 of 2005 is a day of celebration in the history of China's call center industry. It is on this very day that the first five-star customer service center in China was born in the credit card center of China Merchants Bank in Putong, Shanghai.

　　It took 8 months for the preparation and examination of it. The project evaluation group, lead by Mr. Guo Chendong, permanent vice director of the CRM committee of China Federation of Information Promotion (CFIP), made a comprehensive and thorough examination on the customer service department of the credit card center of China Merchants Bank in terms of leadership, strategic planning, customer value, performance analysis, field management, personnel management, flow management and performance results. After going through many procedures, including first examination, on-site first examination, submission and confirmation of first evaluation report, standard trial operation, overall performance promotion, final examination, etc, it is confirmed that the customer service of the credit card center of China Merchants Bank meets the CCCS-OP-2003 perfectly. The credit center of the bank gained the five-star certificate on Jan. 31 of 2005.

Alcatel to support the ATCA

　　Alcatel announced today that it would use the Advanced Telecom Computing Architecture (ATCA) as the priority architecture for the mobile and fixed network equipment. It says that this IT system oriented platform is economic, efficient and can reduce the cost of the fixed/mobile network operators greatly. In the last year, Alcatel has developed modularized products based on ATCA technique and Linux standard. For such reason it has strengthened the cooperation with Intel, leader of the ATCA technique. At the SGSM World Congress held at Cannes, Alcatel announced it had produced SGSN, the first mobile products based on ATCA. The 5020 soft switching equipment is also based on the similar technique.

Huawei presenting in Cannes, France, gaining the respect of the world at the 3GSM World Congress

　　At the SGSM world congress held in Cannes, France on Feb. 14 of 2005, Huawei, from China, made its presence as a quickly growing enterprise in the wireless manufacturing industry. The company has gained the respect from all the participants of the congress with its brand new concept of success and innovative distribution type base station which can reduce the cost of the operators greatly.