Daily News 2005/03/02

Penetration rate of IP telephone service on the enterprise market will be over 10％

According to the latest research report made by In-Stat, in 2005, there will be a significant number of enterprises starting to deploy the IP telephone system to make full use of the Internet in the filed of commercial telecommunication. Over 30％ of these companies, including those small ones with less than 100 staffs, show great interest in the IP telephone service. They plan to deploy IP telephone system in 2005.
According to In－Stat, in 2005, there will be over 10% of the enterprise-oriented voice telecom services on the global market which is based on the IP telephone solutions. Small-sized enterprises will be one of the most important forces enhancing the application of IP telephone services due to the fact that these enterprises are more and more interested in the advanced voice and data network.

Adelphia adopting Nortel's VOIP solution

Adelphia, the 5th biggest CTV operator in America, announced today that it would choose Nortel's VoIP solutions and global services to provide telephone service oriented to the home network. Adelphia says that Nortel's PacketCable VoIP solution is not only favored by itself, but also by many others. With the competition becoming more and more keen, there will be more companies like Adelphia looking for VoIP solutions to better their service. According to the agreement signed between the two sides, Adelphia will adopt Nortel's CS2000-Compact, a kind of super soft switch equipment.

Yifang Customer Service Interactive Center put into operation

On March 10th, Yifang Customer Service Interactive Center, the second largest call center (out-contracted) in Shanghai was put into operation. The customers include Dell, HP, Microsoft, Phillip and other world famous enterprises.

Yifang Customer Service Interactive Center is located in Putuo district of Shanghai. It has 280 positions, all well designed (VIP) and conditioned. The center, including 10 rooms in total (each with different number of positions--4 kinds: 50, 30, 20 and 10), has an independent operation management system and is mainly engaged in out-contracted business, position leasing and so on. It can provide high-quality service for the customers, based on advanced service concept, mature management team as well as perfect software/hardware system.