Daily News 2005/03/03

CEO of ICMI coming to China to give lectures

Experts Lecture: ICC China 2005
Lecturer: Brad Cleveland, CEO of Incoming Calls Management Institute (ICMI)
April 14-15 of 2005, Shanghai Everbright Exhibition Center

Brad Cleveland · CEO of Incoming Calls Management Institute (ICMI) · Publisher

ITApps cooperating with SPDB to set up first-class call center

Recently, Shanghai Pudong Development Bank (SPDB) adopts the Edify and Nice system provided by ITApps, to provide specialized and humanized voice services for the customers to make a leading call center in this field.
Established in 1993, Shanghai Pudong Development Bank is the first

commercial bank and listed company based on joint stock system, listed under the permission of China Security Regulatory Commission and the People's Bank of China. It has always take "innovation spirit" as the most important development strategies, introducing world advanced management concepts and management systems step by step. The adoption and application of the Edify and Nice system of ITApps will surely make the bank gaining more competitive edge on China's financial market which will be opened soon.

HOLLYCRM setting up Shanghai Branch for the promotion of east-China market

Recently, HOLLYCRM, a leader in the field of call center and CRM, announced that it has set up a branch in Shanghai to serve as a window and platform for the development of east-China market. This means that HOLLYCRM has formed a nationwide marketing network centered on Beijing. It is known that the company will, within two years, finished the overall deployment of the domestic market so that it can make quicker response to the customers' demands and reduce the overall project cost effectively.