Daily News 2005/03/07

Merrill Lynch choosing Avaya IP telecom solution again

Beijing - Avaya (NYSE: AV), the world leading provider of enterprise telecom software, system and service, announced recently that Merrill Lynch, a world famous financial management and advisory company, decided to use Avaya IP voice telecom solution for its offices covering three continents.

Avaya will deploy solutions based on Avaya Communications Manager and S8700 media servers for the offices of Merrill Lynch in Sidney (Australia), Sant. Paul (Brazil) and some areas in America, including N.Y., where the headquarter of Merrill Lynch is located. It will serve for more than 10,000 employees.

Call center of HP put into operation in Dalian Software Park

The HP global call center was put into operation in Dalian Software Park on March 2 of this year. This means that HP global operation center, including HP global software service center (China), HP global call center (Dalian) and HP business out-contracting center, was established officially.

HP global call center (Dalian) is one of the most important local call centers of HP. It is now providing service for customers in North Asia, including China Mainland, H.K., Taiwan, Japan and Korea, in five languages (Mandarin, Cantonese, English, Japanese and Korean). After being put into operation on Oct. 31 of 2004, it has provided high quality service for customers in Taiwan, H.K. and Japan, and will increase the market margin in Korea and China Mainland in the coming one to two years. It aims to become a global customer support center of HP.

HP global call center (Dalian) was located in Dalian Software Park, occupying an area of 4100 square meters, with 150 employees.

Pacific Su-pernet to provide VoIP service

Pacific Su-pernet announced yesterday that it has changed its name into Pacific Internet (HK) to reflect the relationship with Pacific Internet, the parent company listed in America. It is now marketing the VoIP telephone service for enterprise users. After changing the name, it can make a full use of the resources of the group and gain more market share, including Singapore, Philippines, Australia, Thailand and Malaysia. Pacific Internet is an independent ICSP (Internet Communications Service Provider), so it is more flexible and more efficient in controlling the price.