Daily News 2005/03/17

Cncall's CTI Link midware to be used in the call center of ATOZ

ATOZ (http://www.atoz.net.cn), a company engaged in developing and selling functional health product in China with a long-term objective to be a Chinese Johnson or Amway, is constructing a CallCenter system and a CRM system to improve the service quality and the customer's satisfaction index by making the services more specialized, systemized, intellectualized, personalized and humanized.

The CallCenter system of ATOZ uses the Nortel switch platform, a platform of high stability, reliability and expandability based on Cncall's（http://www.cncall.com/）CTI Link mid --M1L Besides, the call center system can be connected with the CRM system to realize the efficient integration of information.

AltiGen's IP distribution-type call center technique used in Danyang integrated/linked director system

To improve the capacity of dealing with an emergency situations, Altigen, with the efficient and flexible IP distribution-type call center techniques, constructed a integrated/linked director system for Danyang The system works 24 hours a day and 7 days a week to receive the calls from the public who need help and coordinate the work between 110, 119 and 122. It assigns different departments to the site according to the actual conditions, improving the quick-response ability and working efficiency. Due to the application of IP distribution-type technique, Danyang "integrated/linked" comprehensive director system can allocate the calls-receiving positions of 119 and 122 in the fire control and traffic cop department respectively, while allocating the positions 110 in the center of the system.

CTINT constructing customer service center for Youngzhou Diesel Engine Corporation

Nowadays, the customer service center as constructed by Continuous Technologies International Ltd. (CTINT) for Yangzhou Diesel Engine Corporation has been put into operation. The system, based on the CIC and CRMeasy solutions, gives full consideration of the actual conditions of the company and the future requirements, and is characterized by high flexibility and expandability.