Daily News 2005/04/12

Concerto winning the prize of "Leaders of Competitive Strategies 2004" issued by Frost & Sullivan

Concerto Software® , the world leading contact center solutions provider, announced today that it has won the prize of "Leaders of Competitive Strategies 2004" issued by Frost & Sullivan, a world famous consultant institution. Frost & Sullivan issued such a price to Concerto is because that Concerto has successfully executed the strategy of providing comprehensive solutions to help the enterprises improve the customer service, sales, telephone-based sales and payment collection.

Bertelsman cooperating with InterAct

Recently, Beijing InterAct Technology Co., Ltd. (InterAct) signed a contract with Bertelsmann to provide application products for the out-contracting system of the call center of ARVATO, a subordinate company of Bertelsmann. ARVATO is a professional provider with a good reputation that provides out-contracted service, including position lease, telephone-base sales service, technical support and so on.

CRTC demand for "911" call service from VoIP service providers

According to the medias of Montreal, Canada Raido-Television and Telecommunications Commission (CRTC) has made a long-waited decision that all the VoIP service providers must provide 900 emergency call service.

HostRocket to enter into VoIP market

HostRocket.Com, Inc. announced that it would start up a new department at the end of this quarter to provide VoIP service.

Officials from the company say that HostRocket has been planning and preparing for the VoIP service all through the past six months. During this time it has invested hundreds of thousands of USD to organize a working team and purchase basic facilities and equipment.