Daily News 2005/04/15

RightNow taking leadership in the research report by Forrester

RightNow (Nasdaq: RNOW), the worldleading provider of on demand CRM solutions, was highly appraised in the research report made by Forrester. It goes as "RightNow Service and RightNow Sales stand out on the market" RightNow Service? ranks the first in terms of market performance.
Forrester made an evaluation on the 117 eService providers. The criteria for evaluation includes current products, strategies and market
performance. Market performance mainly involves financial status, current customers, employee, system integration and system cost. RightNow, gaining full mark in the aspect of customers and system cost, is proved to be the leader among the 6 major eService providers.

InterAct's recording system adopted by the credit card center of China Merchants Bank

Recently, the recording system for the credit card center of China Merchants Bank provided by Beijing InterAct Technology Company was accepted by the customer. Up until now, the digital recording & monitoring system iRecorder® of InterAct was adopted in the credit card center of Shanghai Headquarter and Beijing Branch and Guangzhou Branch of China Merchants Bank.

Avaya granting prize of "Outstanding Performance" to the partners in Greater China

Avaya (NYSE: AV), the world leading provider of enterprise telecom software, system and services, announced recently that it would grant a prize of "Outstanding Performance" to the three business partners in Greater China, to recognize the outstanding performance of these companies in the last fiscal year. The three companies are Beijing Teamsun Technology Co., Ltd. (Teamsun), NSE Telecom and Pacific Century CyberWorks Ltd (PCCW).

They are selected from all the partners in Great China, due to the great contribution they made for the success of Avaya. With the help from them and other partners, Avaya gained the leadership in the field of IP voice telecom and contact center in Greater China.

Avaya's business partner plan is a comprehensive plan of channel support. It helps the partners provide high-quality products, solutions and services to the customers. Avaya provides various supports to its partners, such as sales, marketing, training and global technical support.