Daily News 2005/04/28

Telmex established international customer service center in Argentina

Telefonos de Mexico SA invested 25 million USD in Argentina to establish an international customer service center. Before this it has invested 42 million USD in this country to expand its network.

Representatives of Telmex located at Buenos Aires confirmed the above-mentioned number. He says that they had held the opening ceremony for this center on last Thursday.

According to the media report on last Friday, this center will provide after-sales service for Telmex's 1200 major customers in America, Latin America including Brazil and Mexico.

4008-188-188 welfare lotteries hotline opened

China welfare lotteries service hotline was opened to the public on April 26. From then on, the public can get the relevant information immediately by dialing 4008-188-188 Users from all over the country who dial this number only need to pay the local telephone fee. Subscribers of the fixed telephone service of China Telecom, China Netcom and subscribers of personal access phone system (PAS) as well as subscribers of the mobile service of China Mobile and China Unicom can dial this number directly without area code. Neither long distance communication fee nor information fee will be charged for this.

"12345" dedicated line to be upgraded-remote positions to be opened

April 25, as it is learnt from Zibo municipal government, Zibo city will put the remote position of the major's private line "12345" into operation to realize the connection between "12345" call center and other network-based call centers to make it easier for the public to get access to the major. It is planned to open 7 remote positions in the first half of the year. They are Zhangdian district government, municipal public security bureau, municipal environment protection bureau, municipal traffic bureau, municipal administration law enforcement bureau, and municipal price bureau.

Sunyard winning the bid for IPCC call center system of Guizhou Agricultural Bank

Hangzhou, April 26, 2005, China Business Press Release Newswire----Suunyard (600571)won the bid for the construction of IPCC call center system of Guizhou Agricultural Bank (2005-04-26 15:05)
The call center of Guizhou Agricultural Bank was a centralized platform based on CISOIPCC technical platform. (Guiyang: 60 access to relay, local city: VOIP access (30 for each city), the whole province: 300 access to relay. Provincial center: 120 IVR, 5 IVR for out-calling, 5 for fax, 20 positions, 20 for recording, 20 for TTS. It is anticipated to be put into operation in June this year.IVR)