Daily News 2005/05/16

CNCALL CTI Link mid ware applied to the call center of Ningxia Power Supply

With the principle of "unified planning, unified standards, unified functions and unified design", Ningxia Power Supply Company built a customer service center network of high integration, high reliability and practicability that is combined with sales and power distribution geo information customer service back-up system. It makes use of advanced information techniques and computer application techniques to provide high quality service. The customer service center system of Ningxia Power Supply Company and the four power distribution institutes under it use SIEMENS switch platform, combined with CTI Link mid ware development platform, to provide connections to SIEMENS switcher. It provides common-used application program interface (TAPI, JTAPI, CTC API) and application development tool, such as ActiveX auto call control. It has the function of call-based data selection, intelligent routing, auto dialing, correlation of voice and data, SoftPhone, dialogue record, data collection, switcher configuration and monitoring. Meanwhile, the call center software developed on the CnCall CTI Link platform is characterized by unparalleled utility, reliability and expandability.

Dongjin gaining the honor of "2004 Top 100 software companies in Shenzhen"

In order to provide relevant information on the development of the enterprises in Shenzhen, Shenzhen Enterprise Confederation and Shenzhen Press Group determined the top 100 enterprises in Shenzhen after selecting and evaluating with the approval of relevant departments. Dongjin was among the top 100 software enterprises in this activity.

POLYCOM providing VSX6000, a brand new enterprise-oriented videoconference system

POLYCOM, the world leading provider of integrated telecom solutions, announced recently that it would provide VSX 6000, a brand new solution, to expand the VSX flagship video conference product line. This is a breaking-through VSX videoconference telephone product oriented to enterprises. Besides supporting SIP, it will realize high-quality videoconference and reduce the cost.