Daily News 2005/05/18

TurboCRM signing contract with Ansys China

TurboCRM and Ansys China (Beijing) a contract recently for the purchase and application of TurboCRM system.

Concerto new software products release meeting & call center seminar successfully held

On the afternoon of May 11, Concerto, the world leading provider of customer contact center solutions, announced at Beijing Great Wall Sheraton Hotel to provide DCP-Solo integrated customer contact center solution for small and mid sized enterprises in China. At the meeting, Mr. Pramond, president Asia-Pacific of Concerto, and technical expert Steve Michaud made a 4-hour-long communications and lectures on the development of Concerto software in the Asia-pacific region and how to provide customer contact center solutions of high performance-cost ratio. Besides, they made detailed answers to the questions put forward by its partners and customers.

Sales income form VoIP business will reach 19.9 billion USD in 2009

According to a report made by Infonetics, the sales income from VoIP services in North America has reached 1.3 billion USD in 2004. It is anticipated that the number will increase to 19.9 billion USD in 2009.

Sunrise providing VoIP monitoring products

Recently, telecom instruments provider Sunrise marketed TAMS 7-VoIP instrument, an integrated monitoring products oriented to PSTN and VoIP network. TAMS 7-VoIP (flow analysis and monitoring oriented to SS#7 and VoIP) provides various kinds of tools for flow analysis, network management and fault detection based on data collected with Sunrise telecom analysis instrument. This product provides a more efficient way for telecom providers to expand the VoIP market. Sunrise says that it is eager to enter into the market of VoIP monitoring system. This new product is the outcome of the efforts of protocol analysis department of the company. According to the latest market research made by F&S, the market of VoIP monitoring tools is still at the first stage of development.