Daily News 2005/06/02

AltiGen constructing hotline system for Shenyang XuLong Taxicab Company

As the head of Xulong, Shenyang Xulong Taxcab Company has always been working hard to set up brand image by providing high-quality service to the customers. In order to improve the service quality, the company decided to use AlitGen's IP distributive call center. Now the hotline system has been put into operation, providing services such as telephone-based taxi ordering, vehicle dispatching, complaint receiving, emergency response, auto out-calling and so on. The system, combined with the existing satellite positioning system and database system, makes Xulong more competitive on the market of passenger transportation.

TurboCRM signing contract with Shenzhen Invt

Recently, TurboCRM signed a contract with Shenzhen Invt Electric Company for the purchase and application of TurboCRM system.

Tellas cooperating with Ericsson to provide video calling service in Greece

Recently, Tellas, one of the fixed network operators in Greece, chose Ericsson as solution provider and system integrator to provide video calling service to its customers. This is the first time that such service is provided in Greece, and it is still not popular in Europe.

HOLLYCRM constructing "China's Best Call Center"

Prize-presenting evening party for "2005 China's Best Call Center and CRM products" was held successfully in Shanghai recently. The hotline service center of EPSON (China) as constructed by HOLLYCRM won the prize of "2005 China's best call center" due to the fact that it helped improve the operation/management level of the company, increase the customer satisfaction index and bring more benefits to the enterprise in a direct or indirect way. Meanwhile, Tang Lijun, manger of the hotline center of EPSON (China) won the prize of "2005 China's Best Call Center Manager" due to the great achievement he made in the operation and management of the call center. It is known that the result was made on the basis of on-site investigation and careful evaluation by CRM Committee of CFIP (China Federation of IT Promotion), CTI Forum and other authoritative organizations in China. It once again shows the outstanding performance of HOLLYCRM products and its capability in the construction of call center and CRM system.