Daily News 2005/06/08

Edify working with NMS to increase cost benefit of large call centers

Edify, a long-term partner of ITApps and a world leading provider of voice solutions, announced on March 7 of 2005 that it, together with NMS Communications, a leading provider of value-added services and high-efficient network techniques and solutions, has made a great breakthrough in expanding the voice system by developing a new industrial standard of supporting as many as 480 voice interfaces with one single server.
Through the EVIP of Edify and Open Access of NMS, the enterprises can implement call center solutions on a standard operation platform and handle more calls from the customer with less number of servers.

OFrontRange providing IP Contact Center

FrontRange Solutions, a world leading provider of CRM solutions, marketed a new product recently---IP Contact Center (IPCC). It a SIP-based telecom application platform mounted on a common server, characterized by high-quality IP voice, powerful IP softphone, outstanding software ACD functions, integrated IVR and recording functions.

VCON starting SMB-oriented telecom services

According to the market research company Jupiter, due to the competitive After holding the "2005 Signing Ceremony for General Agent of VCON in China & News Release Conference for the start-up of VCON's Navigation Program" on May 10 this year, VCON wento on to hold"2005 Tour Exhibition of SMB-oriented Real-time Telecom Solutions & Products" in Shanghai, Hangzhou and Guangzhou on May 25, 26 and 27 respectively.
This means that VCON intended to enlarge the market share in China by constructing better sales channel and bringing better techniques, products and services to small and middle businesses.