Daily News 2005/06/14

Yahoo cooperating with British Telecom to gain business opportunities in voice telecom

YAHOO is trying to enhance the development of voice telecom business. It has made a deal with several fixed telephone service providers and mobile phone operators, including SBC, Verizon and Sprint, to provide web-based services. In addition to voice telecom service, Yahoo is busy expanding the coverage of e-mail service. It announced earlier this week that it would make it possible for the users of Sprint mobile phone to manage their e-mail accounts through the mobile phone. It also announced the upgrading of instant message service to improve the free call service between computers.

YAHOO attached much importance to the cooperation with Britain Telecom. According to the contract, British Telecom will provide BT Communicator---a certain version of Yahoo messenger service It can not only handle the voice telecommunications between computers, but also can provide such telecom service between computers and ordinary telephone set.

Shandong Tourism Call Center staring "96625" service line

Shandong Tourism Call Center, based on telephone information platform, provides various kinds of tourism-related information service both manually and automatically, including: tourism-related consultation service, inquiry service, booking/ordering service, complaint receiving and out-calling service.

Tourism call center is one of the most important supporting facilities in the development of tourism industry that provides information for the tourists.

Shandong Tourism Call Center (96625) is built according to international standard in a distributive-centralized structure. Tourists within the province only need to dial "96625" directly while tourists outside the province need to dial "0531-96625" to get the latest and detailed information on the 17 tourism cities. Besides, the call center will provide other services soon, including travel line reserving, room reserving, ticket booking and so on.

HXD09 adopted in the construction of TV shopping call center of Beijing Shuang Dao

Beijing Shuang Dao Technology Development Company is a high-tech enterprise engaged in the development and market promotion of high technologies. By now it has formed a development mode focused on TV-based direct selling, accompanied by product development, media planning, market channel development, Internet shopping, etc.

After long time of research and evaluation, Beijing Shuang Dao decided to use YF-2008 TV shopping call center developed by Beijing Yong Feng Technology on HXD09 intelligent voice platform. The system uses 30B+D and has 16 positions. It can receive calls from customers from all over China and provide consultation services. It also provides telephone-based customer service to solve problems encountered during the service life of the products. The company is making efforts to provide a comprehensive sales platform (TV, telephone and Internet) to the consumers while developing the original business.