Daily News 2005/06/23

Sony- Ericsson using 95Teleweb－oms to improve operation efficiency

As a outstanding customer contact center much honored in and outside China, "Sony-Ericsson customer service hotline" realize that, in addition to high quality service and continuous research, it is very important to make a break-through in management with a advanced and efficient operation management system. In Jan. of 2005 and after a thorough evaluation, the hotline finally decided to use the "95Teleweb－OMS" customer contact center management system developed by 9.5 Taiwei to start the practice in improving the operation management level of customer contact center.

Huawei winning three "best" at the Frost & Sullivan Asia Pacific Technology Awards 2005

During the CommunicAsia2005 in Singapore, the Shangrilla Hotel was blazed with lights at the evening of June 15, 2005. Representatives from world outstanding telecom companies gathered together to witness the annual award-presenting ceremony by Frost & Sullivan for Asia-pacific region. 6 awards were presented to the operators, and 11 were presented to the suppliers.

As the only one coming from China, Huawei Technology got the award for the third time. In the witness of world leading operators and providers, Huawei took the award of of "2005 Best Wireless Equipment Provider", "2005 Best NGN Equipment Provider" and "2005 Best Optical Network Provider", winning respect and applause of the competitors, customers and medias presented. It is the only telecom company which won three awards at the same time. Other award recipients include Cisco, Juniper and Alcatel.

Amdocs cooperating with HP China to provide billing solution to BMCC

Amdocs (stock code: DOX), the world leading provider of billing and customer service software announced on June 20 that it would cooperate with HP China to jointly provide integrated billing solution for Beijing Mobile Communication Corporation (BMCC). Amdocs's Billing 6, as a part of this solution, will support pre-and post-paid customers for voice, data, and advanced services, delivering more efficient billing to customers and providing BMCC with the capabilities to remain a market leader.

In addition, Amdocs Billing 6 will be fully integrated into BMCC's CRM systems to successfully reduce operating costs, provide faster response time to market, deliver more flexible business and promotions plan, and online charging schemes. HP China and Amdocs will also provide ongoing technical support and maintenance services to BMCC once the implementation is completed.