Daily News 2005/06/23

AltiGen's IP distributive call center honored again

As a world leading provider of CTI telecom platform and IP distributive call center, AltiGen never stop making innovations. The world advanced CTI application and solution it created have been proved to be qualified by the world evaluation organizations. It is applied in various industries and is working reliably. The newly provided IP distributive call center platform AltiContact Manager 5.0 was evaluated as the best product in the 2005 International Exhibition of Call Center System held in Dallas. At the exhibition, all the best products are based on the evaluation of senior editor of Call Center Magazine on the outstanding products in the call center industry in 2005. AltiGen's ACM was honored as the best product due to the innovative techniques and functions.

SK providing new mobile phone service-making customized mobile phone ring

Recently, Korean top-level operator SK Telecom marketed a new service called as "Ment Bell" to provide voice service with background music.
The user only need to type a message (less than 50 characters) and choose a music, and then this message will be turned into a voice message and can be download as mobile phone ring.

The user can make a mobile phone ring by combining the content of voice message and a favored music.

RightNow substituting Siebel

RightNow, the world leading on demand CRM provider（Nasdaq: RNOW）announced recently that Elmar window decoration company decided to use RightNow CRM as its auto strategic platform. With the functions of sales, marketing and customer service, Elmar will gain significant competitive edge, such as great increase of sales income, improvement of customers loyalty, and reduction of IT cost.