Daily News 2005/06/28

Callray gaining order from Industrial Bank Co., Ltd.

Callray Communications, the leading call center quality management solution provider, announced in Shenzhen on June 24 of 2005 that the reconstruction of the quality management system for the "95561" customer center of Industrial Bank has been finished successfully. Besides replacing the existing voice recording system, it also provided an important tool for call center quality mangement---QM.

Indian call center facing crisis of confidence

Kiran Karnik, chairman of NASSCOM says that they will assist Indian government in combating the crime of selling customer's bank information as committed by the working staff of the call center.

According to France News Agency, Kiran Karnik says that India is a "trustworthy" destination for out-contracting, and there shall be no stealing and selling of data in the call center. He says that they had noticed an investigation report released on British newspaper The Sun, which says that the working staffs of Indian call center sell the customer's information illegally. He required to get detailed information on this matter and said any action destroying the customer's trust will lead to serious punishment. Reporter of The Sun says that he can get the detailed information on 1000 British banks by paying 5000 USD to computer expert in New Delhi.

Hangzhou Handsome constructing call center for Shanghai Page E-business Company

As a world famous company with hundreds of years of history, Shanghai Page E-business Company has established an Internet-based sales strategy with the computer techniques and network techniques. It is now developing into a world famous e-business company.
At the beginning, it designed a call center with 60 positions (manual), and with the development of business, the company decided to use the powerful call center mid ware made by Hangzhou Handsome to realize many functions, including auto call allocation, voice message, fax, statement, supervision and management of call center.