Daily News 2005/07/19

CNCALL winning the bid for the upgrading of three customer service centers of Haier

Recently, CNCALL, a professional CTI software developer, won the bid for the upgrading and reconstruction of the three customer service centers of Haier.

In the upgrading, the customer service center of Haier's headquarter in Qingdao adopted AVAYA switch that supports 50 positions. The customer service center in Beijing adopts Nortel's 11C switch that supports 40 positions. Haier's customer service center in Shanghai adopts Nortel's 11C switch that supports 40 positions. The three customer service centers are all combined with the CnCall CTI mid ware to provide a development platform of high reliability and expandability.

NMS cooperating with Lucent to provide advanced product for the next generation of network

NMS Communications (Nasdaq: NMSS) announced today that the advanced optical-voice processor as jointly developed by it and Lucent was chosen by the next generation of telecom network of Japan. NMS provides telecom techniques and solutions for value-added service and high-efficient network. The new product will take the place of the equipment jointly developed by NMS and Lucent 10 years ago. NMS anticipates that the products will be allocated in the operators in the next year.

The improved optical voice processor is specially designed by NMS and lucent for the wireless network operators who construct the next generation of network. The customized design meets the requirements for high-quality products on the Japanese market. It includes a more advanced network monitoring system, a STM-0 interface and 52MB optical line.

Dingming voice card used by Lanzhou Tapwater

Lanzhou Tapwater Company has constructed the largest customer service center system with Dingming No.7 signal digital card and position card