Daily News 2005/07/21

ROI system of the University of Houston over 1100%, which brings a cost reduction of 2.3 million USD

RightNow（Nasdaq: RNOW）, the world leading on demand CRM provider, announced today that the ROI (return on investment) of RightNow system of the University of Houston has reached 1100％ in the past three years, and the result has been certified by the third party. Web-page based self service causes a great decrease in the number of incoming calls, which brings a cost reduction of over 2.3 million USD.

Vodafone KK will provide international roaming video service in August

News dated on July 20: Vodafone KK, a branch of Vodafone in Japan, will provide international roaming video service to develop a market among high-tech users.

According to France Press, Vodafone announced on Tuesday that users of Vodafone's 3G mobile phone can make video phone call from Japan to six other countries and regions. The service will cover more countries and regions in the future. Vodafone KK says that the video phone call service from Japan to British, Hong Kong and Korea costs 130 Japanese yen (1.16 USD) a minute, and the service from Japan to Canary Islands, Holand and Spain costs 230 Japanese yen (20.4 USD) a minute.

Two customers of RightNow gaining awards for high ROI

RightNow（Nasdaq: RNOW）, the world leading on demand CRM company, announced today that the two customers of it, Audiovox and the University of Houston gained the awards of "2005 ROI leaders" issued by Baseline magazine. RightNow is the only CRM provider with such an honor in this year.

Audiovox's ROI has exceeded 2200％ in the past three years, and has gained the award of "Outstanding Customer Service". ROI of the University of Houston exceeded 1100％ in the past three years, and has gained the award of "Outstanding Public Facility". The results are all certified by the third party-------Consensure.