Daily News 2005/08/08

Hotline of the customer service center of China Southern Airlines linked in five cities

RThe "950333" hotline of the customer service center of China Southern Airlines was linked recently in Guangzhou, Urumchi, Shenzhen, Zhuhai and Shantou. According to the airline company, it is now cooperating with telecom departments for the earlier opening of the nationwide customer service network.

Progress made in the integration of voice switch of call center

Ever since Chengdu Information Technology Company of Chinese Academy of Sciences signed the contract with the Tobacco Company of Sichuan Province for the integration of voice switch of call center, it assigned key technical personnel to do the job and laid a solid foundation for the integration in a short time.
The project is based on the IPOffice system provided by AYAYA, a world famous provider. Up until now the system has been completed in Nanchong, Guangyuan, Ziyang, Neijiang, Leshan, Dazhou and Deyang, and has been put into trial operation. Smooth operation of the system will lay a solid foundation for the VoIP network in Sichuan Tobacco Industry.

HOLLYCRM expanding the customer service center again for Beijing Unicom

To provide better service to the users, Beijing Unicom signed a contract with HOLLYCRM for the expansion of the customer service center (phase3 and 4) . It is known that pahse 1 and 2 of the construction was also undertaken by HOLLYCRM. This is another good news from HOLLYCRM following the reconstruction of the call centers of Zhejiang Unicome, Liaoning Unicome and Anhui Unicome, which reflects the strength, achievements and advantages of HOLLYCRM in the field of call center.