Daily News 2005/08/10

China Telecom adopting AlcaTel Shanghai Bell's IP solution

AlcaTel Shanghai Bell co., Ltd announced recently that Hubei Telecom, a branch of China Telecom has chosen AlcaTel Shanghai Bell's IP router solution for the expansion and optimization of its LAN to provide high-quality IP data service for the users in Hubei province.

At present, major operators, including China Telecom, China Unicome, China Netcom and China Mobile, have all chosen AlcaTel 7750 router for network optimization to provide hgih-quality data, voice and video service. Take China Telecom as an example, the company has deployed AlcaTel 7750 router in 11 provinces of China, including Xinjiang, Tibet, Qinghai, Gansu, Ningxia, Shanxi, Guangdong, Jiangsu, Hubei, Sichuan and Guizhou.

NEC providing customer service center system to OMRON (China)

Recently, NEC provided a customer service center system to the new office of OMRON (China) in Shanghai.
OMRON set a goal of increasing its business in China by four times in 4 years from 2003. During this four years, customer service center becomes more and more important to the company. For this reason, the company adopted NEC's customer service center system to improve the customer satisifaction index and working efficiency.

IDC: CRM market growing again

According to the latest research report made by IDC, the CRM market begun to grow again in 2004 at a rate of 8% with a total income of 8.8 billion USD. In the depression period at the beginning of 21st century, the customers have formed a standard for procurement. Therefore, the CRM projects can be implemented as soon as the money can flow again. It is found in the research that the enterprises are still eager to implement CRM projects in 2005.

Siebel, Oracle and SAP occupy the first three positions in CRM applications. In 2004 the market leader Siebel had a market share of 10.7%, while Oracle, after acquring PeopleSoft, took the second position. North America is the No.1 market for CRM applications, accounting for 60.3% of the total income in 2004, whle the west Europe maket accounting for 28.8%.