Daily News 2005/08/23

HOLLYCRM help Capitel upgrading "96102" call center

Recently, HOLLYCRM, a leader in the field of Call Center and CRM, carried out the work for the upgrading and capacity expansion of the call center operated by Beijing Capitel Co., Ltd. It is known that HOLLYCRM' s products and solutions have been adopted by many customers in many fields, including human resources, logistics, sanitation, energy, government, pharmacy, e-business, etc. This time they are used in the "96102" call center. This shows that HOLLYCRM is approaching to its goal with products and solutions of high stability and applicability.

Capitel Info "96102" call center is an out-sourcing call center owned by Capitel. It has the function of in-calling and out-calling and has provided various kinds of services up until now, including hotline for well cap management, hotline for heat supply, hotline for government affairs, research on customer satisfaction index (out-calling, Hisense products maintenance station) , medical insurance, technical support for system upgrading (enterprise and social insurance), consultance service, etc.

"96818" customer service center put into operation in Shanghai

Yesterday, "96818" customer service center for automobile industry was put into operation in Shanghai Yongda Group. It is the first one in China for telephone-based sales which integrates all the parts of the automobile sales industry.

"96818" service center is a comprehensive information service system that is based on telecom network and is combined with the enterprise. It can provide services, such as information searching, complaint handling, CRM analysis, consumer research & study, etc. It handles about 5000 calls a day.

EasyIVR upgraded successfully

EasyIVR system (version 25.0) has passed the pressure test in June of 2005, and has been put on market on August 5 of 2005 after trial operations by many customers.