Daily News 2005/08/24

Singapore Zinglabs building Shanghai Taxation Customer Service Center

After constructing the "12366" state taxation service hotline in Hebei and Xinjiang, Singapore Zinglabs won another bid with advanced techniques, unique products and perfect service.---- to construct Shanghai Taxation Customer Service Center.

Concerto Software and Aspect announced the new company's name---Aspect Software

Westford/ San Jose (Massachusetts, America)-August 19 of 2005-Concerto Software?和and Aspect announced today that they would finsish the merging as they agreed upon on July 5. The new company will be named as "Aspect Software". Through the merging, Aspect's high-quality products will enter into Concerto and help the company's customer service center improve the stability and creativity. The new company will be a professional company with flexible concepts engaged in payment collecting, customer service, etc. Considering the fame of Aspect, the new company's name (Aspect Software) will surely enhance the development of it all over the world.

Avaya help Midea gaining competitive edge

As a leader in the field of air conditioning and refrigeration industry, MIDEA invested 8 million RMB to construct a call center, which was put into operation in June of this year. This means the overall upgrading of MIDEA's customer service platform and consolidating of MIDEA's leading position. The center is based on world leading telecom software, system and Avaya's solution. It helps MIDEA improve the response speed greatly, gain more competitive edge in the fierce competition, especially on the market of air conditioning.