Daily News 2005/09/13

TELESYNERGY building call center for Shanghai Top-Way Tourism Network

With the rapid development of tourism industry, it is more and more important to improve the customer service in this industry. Recently, TELESYNERGY, under the support of Shanghai Zhengxie Telecom Technology, built a IP call center for Shanghai Top-Way Tourism (96969.com).
Top-Way Tourism Network (96969.com), established in Shanghai in 1995, is one of the largest air ticket agency in China. It begun to provide free-of-charge booking service ( hotline: 021-96969) from 2000

With the implementation of long vacation policy, the tourism market was growing very quickly and the competition became more and more fiercer. Since the service quality and working efficiency are closely related to the reputation and economic benefits, tourism companies are all trying to find a way to provide better service and improve the internal management.

ToneThink help building CallThink call center for Qiming Aviation Service Co., Ltd.

Qiming Aviation Service Co., Ltd, established with the approval of China Civil Aviation Administration Burea, is an airline ticket agency and a member of IATA. The company has been attaching much importance to regular training and checking of employees to draw lessons and improve the working capabilities of them. Besides, it introduced new techniques and hardware to improve the working efficiency and service quality.

With the increase of the number of customers and expansion of business, it is more and more important for Qiming to provide even better service and check the employees in a scientific way. After a long time of research and suvey, Qiming decided to use the products of Beijing ToneThink to build a call center system.

A large call center platform to be built in Guangzhou in the next year

Before June 2006, a network training center will be set up for each town of Guangzhou city, a network service point will be set up for each of the 1177 villages of the city, and 100 service stations will be set up in the urban and rural areas of the city so that the public information network will cover every corner of it.

Meanwhile, relevant authorities will establish an "integrated call center" in 3 to 5 years. At that time over 200 call centers, including"12315"and"12319", will be put on the same platform, thus the working efficiency and service quality will be improved greatly.