Daily News 2005/11/14

AltiGen constructing IP call center for Hainan Dongfang Holiday Travel Service

Hainan Dongfang Holiday Travel Service is one of the 10 best international travel service providers in Hainan province. It has always been the leader in the tourism industry in Hainan in terms of business revenue and number of tourists. In order to improve the customer service and working efficiency, the company decided to adopt AltiGen's IP distributive call center to construct the IP travel service center to provide various services to the customers, including route and scenery information service, ticket booking, hotel reserving, car rental, registration and complaints receiving, etc.

Avaya cooperating with Alibaba to construct large call center

Avaya, the world leading provider of telecom network and enterprise-oriented products and services, announced recently that it had worked together with Chinasoft to build a large call center for Alibaba. Alibaba adopted the solution that is based on Avaya S8700 media server and G650 media gateway, to build a call center of 648 positions to enhance the development of active market promotion as well as customer service and help the member enterprises improve the online business. This call center is in a leading position in domestic e-business industry.

Customer Service Center of Hebei Branch of the Agricultural Bank of China was built up

Recently, the high-level customer service center of the Agricultural Bank of China was put into operation in Hebei Branch of the bank.
Smooth operation of the call center means a new type of customer service system is born. Now the center has 360 trunk lines.