Daily News 2005/12/14

Et China opened customer service center

In order to enhance the communications with business traveler, and provide better service for them, Et China (et-china.com) will open the customer service center "400-880-1818" on Dec. 8 of 2005. local users can call at any time free of charge, while users in other places can enjoy this service through fixed telephone, mobile telephone or PAPS, and only need to pay local telephone service fee. It will provide a better communication channels for business personnel at a lower cost.

Income from value-added mobile service reaching 4,870,000,000 RMB in the 3rd quarter in China

According to a research report from Analysys, in the 3rd quarter the market of value-added mobile service in China has reached 4,870,000,000 RMB, an increase of 25% than that of the last quarter.

The report shows that short message services is still the major revenue sources for mobile network operators and mobile services providers. The income from color ring service amounted to 62,380,000 RMB, an increase of 75% than that of the last quarter. The income from Interactive Voice Response service amounted to 21,060,000 RMB, an increase of 59% than that of the last quarter; the income from JAVA service increased by 34.7% than that of the last quarter, and the income from BREW service increased by 47.2% than that of the last quarter.

The report says that business integration of telecom operators in China caused a decrease of business income from WAP service in the 3rd quarter to 1240,000,000 RMB, however, the situation is still optimistic.

Bank of Communications adopting Avaya's IVR system

Avaya, the world leading provider of enterprise telecom products and services, announced that the Bank of Communications of China (Chiao Tung Bank) has chose Avaya to provide integrated call center solution, including IVR system. Avaya IVR system will help the users visit the call center of the bank at any time and any place through various channels, and enable them to make the deal independently.

The IVR system, including 2500 lines in earlier stage, will be deployed in the headquarter as well as branches of the bank. It is based on the integrated telecom platform constructed by Avaya for the bank, including Avaya 8700 media server and G650 media gateway. In the future, the system will be expanded to other regions to meet the need for centralized management/control, multi-point remote management and voice menu timing, and to enable the bank can to make response to the demands of the users more quickly, and provide customized service.