Daily News 2005/12/29

Siebel Systems: leading supplier of middle-end SFA

Siebel Systems, the world leading provider of customer support solutions was selected in Forrester Wave Report as leading supplier of middle-end SFA (Sales Force Automation) applications. The report says that Siebel CRM Professional Edition is an outstanding solution for middle-end market.
Siebel has taken the leading position in the market, with professional services designed for various industries, including financing, insurance, health care, life science, communications, media and energy, etc.

YouSheng Info providing training for Hua'an Call Center of Jiangsu Mobile

On Dec.12-14, Huai'an Branch Call Center of Jiangsu Mobile carried out a professional training for on-site management personnel of the center. Mr. Li Jingcheng, senior trainer from Service & Marketing Forum (C800.com) was invited to give training lectures.

Jiangsu Mobile has always attached much importance to training the employees and improving the service quality of the "1860" customer service center. Director and leaders of the customer service center are not satisfied with the current service, although it has been widely recognized by the customers. In order to realize the goal of "provide the best service" they expand the customer service center and train the large amount of new service representatives recruited to maintain the competitive edge in the industry.

Comcast adopting IP NGN: Cisco building backbone network in America

Cisco announced recently that Comcast has chosen the core component of Cisco's IP NGN, that is, Cisco CRS-1 operator-level router system, to build an integrated service platform in America to provide services such as broadband, telecom, video entertainment, and so on.