Daily News 2006/03/07

Avaya gained the award of "The Best Provider in 2005" by IP Morgan

Avaya announced recently that it was honored by JP Morgan as "the best provider in the world in 2005". The company, still in the leading position in terms of telecom solutions and services, has over-fulfilled the obligations stated in the service contract, and ranks the first in the appraisal on global providers by IP Morgan.
Avaya, nominated by the staff of IP Morgan all over the world, beat thousands of other providers to gain this award. JP Morgan's "Best Provider in the Year" is an award granted to providers who performed outstandingly in products quality, reputation, innovation and market value.

HollyC6 solution adopted in China's first Golf course call center

HOLLYCRM, who has always enjoyed a good reputation in the field of call center, announced recently that it has signed a contract with Hunan Dongfang Huaqi Golf Network Technology Co., Ltd. According to the contract, HOLLYCRM will construct customer service center for the company---China's first call center for golf course. HollyC6 solution will be used in this project. This solution, mature and highly applicable, has been recognized and adopted by many famous enterprises in different fields, including public facilities, tourism, energy, e-business, manufacture, tobacco, medicine, Internet, logistics, human resources, etc.
　
Ofcom releasing VoIP regulating proposal

Ofcom, regulator and authority for UK telecom industry, released a new VoIP regulating proposal recently. According to Ofcom, there have been over 500,000 VoIP users in Britain, and the business will keep growing very fast due to the people's favor. Ofcom's regulation on VoIP service shall meet the requirements of both the consumers and the service providers.
Ofcom proposed to manage these VoIP service providers by coding method, so that the consumers can get important information they need. At the same time, Ofcom updated the instructions for VoIP providers on "999" emergency service, helping them adapt to the existing control on voice service, including that on pubic telephone service.